Job Title: IT Technician / Technical Support Associate (IT Support & MSP)
Company: Computer Hub UK
Location: Swindon
Job Type: Full-time / Permanent
Salary: Competitive, depending on experience
Computer Hub UK is looking for a skilled and reliable IT Technician / Technical Support Associate to join our growing team. This role is ideal for someone with strong hands-on technical experience, excellent customer service skills, and the ability to manage day-to-day repair and IT support operations.
The successful candidate will support both our retail repair services and business IT support/MSP clients. You must be confident in diagnosing and repairing computers, managing support tickets, dealing with customer complaints professionally, supporting staff, and helping with stock control and ordering.
Key Responsibilities
– Diagnose, repair, and maintain laptops, desktops, PCs, Macs, and other IT equipment.
– Provide technical support to business clients, including remote and onsite IT support.
– Manage repair tickets from start to finish, ensuring customers are kept updated.
– Support MSP clients with general IT support, troubleshooting, updates, backups, antivirus, email, Microsoft 365, networking, and device management.
– Manage and support junior staff, apprentices, and technicians where required.
– Allocate jobs to technicians and monitor repair progress.
– Order parts, accessories, and stock when required.
– Keep accurate records of repairs, customer updates, stock movement, and completed jobs.
– Deal with customer complaints calmly and professionally.
– Test repaired devices before returning them to customers.
– Maintain a clean, organised, and professional working environment.
– Ensure company procedures, data protection, and customer service standards are followed.
Required Skills and Experience
– Strong hands-on experience repairing laptops, desktops, and IT hardware.
– Good knowledge of Windows, macOS, Microsoft 365, email setup, printers, backups, antivirus, and networking.
– Experience in IT support, technical support, computer repairs, or MSP support.
– Ability to troubleshoot hardware and software issues confidently.
– Good communication and customer service skills.
– Ability to manage repair tickets and work under pressure.
– Good organisational skills and attention to detail.
– Ability to support and supervise other staff when needed.
– Experience dealing with customer complaints professionally.
– Reliable, punctual, and able to work as part of a team.
Desirable Skills
– Experience working in an MSP environment.
– Knowledge of routers, switches, Wi-Fi troubleshooting, servers, and business networks.
– Experience with remote support tools.
– Experience managing stock, ordering parts, and supplier communication.
– Apple Mac repair experience.
– Data recovery or secure data wiping experience.
Personal Qualities
We are looking for someone who is professional, trustworthy, hardworking, and willing to take responsibility. You must be able to work independently, manage your workload, support other team members, and deliver excellent service to customers and business clients.
How to Apply
To apply, please send your CV and a short cover message explaining your experience in IT repairs, technical support, and customer service.
Computer Hub UK is an equal opportunities employer.
